HOW CAN I BOOK A RESERVATION?

You can call us at (503) 462-8270 or book online at any time. Our booking system is available 24/7 to accommodate your schedule.

WHAT IS YOUR CANCELLATION POLICY?

For town cars, please cancel at least 24 hours in advance. For sprinters, a 72-hour notice is required to avoid charges.

HOW DO I RECEIVE MY RECEIPT?

You can receive your receipt either by email or text. Please let us know your preference, and we'll ensure you get your receipt promptly after your trip.

WHY IS MY FINAL CHARGE DIFFERENT FROM THE QUOTE?

The final charge may include additional waiting time, extra stops, or changes to the drop-off address not included in the original quote.

WHERE DO I MEET MY CHAUFFEUR AT THE AIRPORT?

Upon arrival in Portland International Airport (PDX), please proceed to the lower-level baggage claim and exit the terminal. Cross the street to ISLAND 3, where your chauffeur, holding a sign with your first and last name, will meet you.

WHAT IF MY FLIGHT IS DELAYED?

We continuously monitor flight statuses, so there's no need to worry. We'll adjust your pickup time based on the latest flight information.

ARE PETS ALLOWED IN THE VEHICLES?

Yes, pets are welcome in our vehicles. However, they must be secured during the ride.

HOW CAN I CONTACT MY CHAUFFEUR?

One hour before your scheduled pick-up, your chauffeur will text you their details, including their full name, phone number, and the type of car they are driving.

WHAT KIND OF TRAINING DO YOUR CHAUFFEURS UNDERGO?

Our chauffeurs undergo a rigorous two-week training program and are required to have at least two years of driving experience with another company. This ensures that they meet our high standards for safety and service.

HOW DO I MAKE CHANGES TO MY BOOKING?

To make changes to your booking: Reply back to your confirmation email, or call our customer service at (503) 462-8270. We do not charge extra for booking modifications.

IS THERE A CHARGE FOR AN ADDITIONAL STOP?

We do not charge for stops less than a mile from the route. For longer stops, there is a $45 fee.

WHAT ARE THE FEES FOR WAITING PERIODS?

The waiting time fee is $1.25 per minute, ensuring that any delays are handled fairly.

WHEN WILL I BE CHARGED FOR MY SERVICE?

We process the payment 24 hours before your scheduled service to ensure everything is set for your journey.

MEET & GREET SERVICE

We offer a Meet & Greet service for an additional $60. This service includes personal reception at the airport and assistance with your luggage.

FREE WAITING TIME FOR AIRPORT PICKUPS

International flights: 45 minutes of free waiting time. Domestic flights: 30 minutes of free waiting time.

AVAILABILITY OF BABY CAR SEATS

We provide baby car seats for an additional $45 charge. Available types include toddler, booster, and infant seats.

NEED MORE HELP?

For further assistance, please contact us at (503) 462-8270 or via email at [email protected]. Our team is here to ensure your transportation needs are met with the utmost care and professionalism.