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CALL or Text: (503) 462-8270[email protected]

Frequently Asked Questions

HOW CAN I BOOK A RESERVATION?

You can call us at (503) 462-8270 or book online at any time. Our booking system is available 24/7 to accommodate your schedule.

WHAT IS YOUR CANCELLATION POLICY?

For town cars, please cancel at least 24 hours in advance. For sprinters, a 72-hour notice is required to avoid charges.

HOW DO I RECEIVE MY RECEIPT?

You can receive your receipt either by email or text. Please let us know your preference, and we'll ensure you get your receipt promptly after your trip.

WHY IS MY FINAL CHARGE DIFFERENT FROM THE QUOTE?

The final charge may include additional waiting time, extra stops, or changes to the drop-off address not included in the original quote.

WHERE DO I MEET MY CHAUFFEUR AT THE AIRPORT?

Upon arrival in Portland International Airport (PDX), please proceed to the lower-level baggage claim and exit the terminal. Cross the street to ISLAND 3, where your chauffeur will be waiting for you.

WHAT IF MY FLIGHT IS DELAYED?

We continuously monitor flight statuses, so there's no need to worry. We'll adjust your pickup time based on the latest flight information.

ARE PETS ALLOWED IN THE VEHICLES?

Yes, pets are welcome in our vehicles. However, they must be secured during the ride.

HOW CAN I CONTACT MY CHAUFFEUR?

One hour before your scheduled pick-up, your chauffeur will text you their details, including their full name, phone number, and the type of car they are driving.

WHAT KIND OF TRAINING DO YOUR CHAUFFEURS UNDERGO?

Our chauffeurs undergo a rigorous two-week training program and are required to have at least two years of driving experience with another company. This ensures that they meet our high standards for safety and service.

HOW DO I MAKE CHANGES TO MY BOOKING?

To make changes to your booking: Reply back to your confirmation email, or call our customer service at (503) 462-8270. We do not charge extra for booking modifications.

IS THERE A CHARGE FOR AN ADDITIONAL STOP?

We do not charge for stops less than a mile from the route. For longer stops, there is a $10 fee.

WHAT ARE THE FEES FOR WAITING PERIODS?

The waiting time fee is $1.25 per minute, ensuring that any delays are handled fairly.

WHEN WILL I BE CHARGED FOR MY SERVICE?

We process the payment 24 hours before your scheduled service to ensure everything is set for your journey.

MEET & GREET SERVICE

We offer a Meet & Greet service for an additional $50. This service includes personal reception at the airport and assistance with your luggage.

FREE WAITING TIME FOR AIRPORT PICKUPS

International flights: 60 minutes of free waiting time. Domestic flights: 45 minutes of free waiting time.

AVAILABILITY OF BABY CAR SEATS

We provide baby car seats for an additional $10 charge. Available types include toddler, booster, and infant seats.

NEED MORE HELP?

For further assistance, please contact us at (503) 462-8270 or via email at [email protected]. Our team is here to ensure your transportation needs are met with the utmost care and professionalism.

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What Our Customers Say

⭐⭐⭐⭐⭐ Phenomenal Service! Highly Recommended. I recently had the pleasure of using Atlas Shuttle of Portland, and I can honestly say it was one of the best transportation experiences I’ve ever had. From start to finish, everything was seamless, professional, and stress-free.The booking process was easy and straightforward. The driver arrived right on time—actually a few minutes early—which gave me peace of mind. The vehicle was spotless, comfortable, and clearly well-maintained. It felt like a premium experience without the premium price tag.What really stood out to me was the driver’s professionalism and friendliness. They were courteous, helpful with luggage, and had a great sense of Portland’s routes and traffic patterns, ensuring we reached our destination smoothly and on time.I’ve used various shuttle services in the past, but Atlas Shuttle truly sets the gold standard for reliability, comfort, and customer service. Whether you’re catching a flight, attending an event, or just need a hassle-free ride, I can’t recommend them highly enough.I’ll definitely be using Atlas Shuttle again for all my future transportation needs in Portland. Five stars all the way!

Mustafa Sultanzoy

Mustafa Sultanzoy

5 months ago

I recently used Atlas Shuttle of Portland for a round-trip transfer between Portland International Airport (PDX) and Otter Rock on the Oregon Coast, and it was an absolutely phenomenal experience from start to finish. As someone who values stress-free travel, especially on those scenic but winding coastal routes, I was blown away by their top-notch service I've already booked them again for my next trip. The booking process was seamless through their website, with clear pricing and quick confirmation. My driver arrived right on time at PDX, even with a slight flight delay, and greeted me with a friendly smile and helped with my luggage. The vehicle was immaculate a spacious, comfortable van with plenty of room to stretch out, air conditioning that worked perfectly, and even complimentary water and snacks for the ride. The drive to Otter Rock took about 2.5 hours, but it flew by thanks to the smooth handling of Highway 101's curves and the driver's expert navigation to avoid any backups. What made it truly great was the personal touch: the driver shared some insider tips on local spots in Otter Rock, like the best viewpoints at Devil's Punchbowl State Natural Area, which enhanced my whole visit. On the return trip, everything was just as flawless prompt pickup from my lodging, safe driving through varying weather, and a relaxing drop-off back at PDX with time to spare before my flight. Atlas Shuttle's reliability, professionalism, and attention to detail make them stand out in a crowded market. If you're heading to the Oregon Coast from PDX, skip the hassle of driving or other options and go with these folks. Phenomenal service all around—5 stars, and I'll be recommending them to everyone!

Jessica Brown

Jessica Brown

3 weeks ago

I've been using Atlas Shuttle of Portland for my trips between Portland International Airport (PDX) and Seattle-Tacoma International Airport (SEA) for over a year now, and I can't recommend them highly enough. As someone who travels this route frequently for work probably a dozen times in the past 12 months I've come to rely on their service like clockwork. What started as a one-off booking has turned into my go-to transportation option, beating out rideshares, buses, or even driving myself every time. First off, their reliability is unmatched. Every single pickup has been on time, whether it's an early morning flight out of PDX or a late-night arrival into SEA. The drivers are always professional, courteous, and knowledgeable about the best routes to avoid traffic on I-5. No more stressing about delays or surge pricing Atlas Shuttle gets me there smoothly, usually in about 3 hours door-to-door, depending on conditions. Their vehicles are spotless and comfortable, with plenty of space for luggage (I've hauled everything from suitcases to ski gear without issue). Plus, the free WiFi is a lifesaver for catching up on emails or streaming during the ride. What really sets them apart is the personalized touch. Booking online is a breeze, and they've accommodated last-minute changes without hassle. The drivers go the extra mile literally sharing local tips or even stopping for a quick coffee if needed. Prices are fair and transparent, especially for a private shuttle, and way more affordable than flying between the cities when you factor in convenience. If you're looking for hassle-free, dependable transport between PDX and SEA, do yourself a favor and book with Atlas Shuttle of Portland. They've earned my loyalty, and they'll earn yours too! 5 stars all the way.

Paula

Paula

3 weeks ago

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Contact Us

3233 NE 130th Ave

Portland, OR 97230

(503) 462-8270Tap to Text[email protected]
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