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CALL or Text: (503) 462-8270[email protected]

TERMS AND CONDITIONS

ATLAS SHUTTLE OF PORTLAND

TERMS AND CONDITIONS ATLAS SHUTTLE OF PORTLAND AIRPORT PICKUP:  Additional charges may apply for waiting time after arriving flights. There is no extra charge for the first 60 minutes after a flight lands. After the first hour, there is a $1.00 charge for every minute of waiting time. Please call the office if you can't find your driver. If contact is not made to our office within 1 hour after the flight lands a no-show fee of the full rate will apply. To avoid a NO SHOW fee please do not leave the airport before calling the office for assistance 503-462-8270.


EXTRA STOPS / WAIT TIME: Includes all airport transportation, Flat Rates and Point to Point transfers. Extra stops are a minimum charge of $15.00 Depending on mileage. Non Airport transfers will be no charge for waiting time if you meet the driver within the first 15 minutes. After 15 minutes, waiting time will be charged starting from the scheduled pickup time at $1.00 per minute.


EXTRA CHARGES : Additional charges may apply for certain services or circumstances related to ground transportation. "Please note that extra charges may apply for airport transfers, late-night pickups, or additional stops during your journey, weather delay, etc."


LATE NIGHT FEE : We charge extra $15 for airport pickup reservations between 12AM – 6AM. This $15 fee applies if your flight is delayed until between 12AM – 6AM. Additional charges may apply for exceptional traffic time – For Example: If a ride typically takes 30 minutes but took over an hour due to traffic/accidents/rush hour, etc… this additional driving time will be a reasonable additional cost. Charges will depend on the circumstance. RESPONSIBILITY Atlas Shuttle of Portland shall not be held responsible for late arrival caused by, but not limited to, acts of nature, incorrect pickup or drop off information, or any situation out of our control (such as bad weather, accident or vehicle malfunctions). We will do our best to be in communication if any of these situations occur.


DISORDERLY CONDUCT : All passengers agree to act in an appropriate manner and shall not put any guest, driver, vehicle, or any other person or property in risk of damage, danger, or illegal situation. Client and renter are responsible for his/her guest and for any and all damage to the interior, exterior or equipment on the vehicle. This includes vomit, Cleaning, repair, and replacement of items shall have a minimum charge of $195.00. Atlas Shuttle of Portland reserves the right to expel any person from the vehicle and/or terminate our obligation in the event of a breach of contract of any of these conditions by any passenger. In the event of early ride termination, no portion of the rental fee shall be refunded. We will charge the card on file for damages after a thorough investigation and determination of all charges involved. Cleaning and detailing the car will be done by us.


PERSONAL ITEMS:  We do not take responsibility for items left in the vehicle during or after the ride. Please contact us at 503-462-8270. If you think you have left something behind, we will do our best to search for your item and coordinate it's return.


SMOKING & ALCOHOL:  Smoking and Alcohol are NOT permitted in any of our vehicles. A sanitation fee of 500.00 will be charged, as well as 100.00 minimum per carpet or seat burn.


PETS:  All pets need to be in a carrier or minimum charge of $99 will apply for any damage or cleaning and detailing the vehicle. Cleaning and detailing the vehicle will be done by us.


CANCELLATION:  In order to provide the highest level of customer service and maximum availability to all of our clients, we follow the policy below for canceling a reservation. You [client] agree to cancel reservations at least 24 hours prior to your pick up time for point to point, hourly, and airport pickup reservations. For van reservations for 14 passengers or more, we require 5 days notice for canceling reservations. Failure to provide notification in these time frames will result in a cancellation fee equal to 100% of the fare.

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What Our Customers Say

I recently used Atlas Shuttle of Portland for a round-trip transfer between Portland International Airport (PDX) and Otter Rock on the Oregon Coast, and it was an absolutely phenomenal experience from start to finish. As someone who values stress-free travel, especially on those scenic but winding coastal routes, I was blown away by their top-notch service I've already booked them again for my next trip. The booking process was seamless through their website, with clear pricing and quick confirmation. My driver arrived right on time at PDX, even with a slight flight delay, and greeted me with a friendly smile and helped with my luggage. The vehicle was immaculate a spacious, comfortable van with plenty of room to stretch out, air conditioning that worked perfectly, and even complimentary water and snacks for the ride. The drive to Otter Rock took about 2.5 hours, but it flew by thanks to the smooth handling of Highway 101's curves and the driver's expert navigation to avoid any backups. What made it truly great was the personal touch: the driver shared some insider tips on local spots in Otter Rock, like the best viewpoints at Devil's Punchbowl State Natural Area, which enhanced my whole visit. On the return trip, everything was just as flawless prompt pickup from my lodging, safe driving through varying weather, and a relaxing drop-off back at PDX with time to spare before my flight. Atlas Shuttle's reliability, professionalism, and attention to detail make them stand out in a crowded market. If you're heading to the Oregon Coast from PDX, skip the hassle of driving or other options and go with these folks. Phenomenal service all around—5 stars, and I'll be recommending them to everyone!

Jessica Brown

Jessica Brown

2 weeks ago

⭐⭐⭐⭐⭐ Phenomenal Service! Highly Recommended. I recently had the pleasure of using Atlas Shuttle of Portland, and I can honestly say it was one of the best transportation experiences I’ve ever had. From start to finish, everything was seamless, professional, and stress-free.The booking process was easy and straightforward. The driver arrived right on time—actually a few minutes early—which gave me peace of mind. The vehicle was spotless, comfortable, and clearly well-maintained. It felt like a premium experience without the premium price tag.What really stood out to me was the driver’s professionalism and friendliness. They were courteous, helpful with luggage, and had a great sense of Portland’s routes and traffic patterns, ensuring we reached our destination smoothly and on time.I’ve used various shuttle services in the past, but Atlas Shuttle truly sets the gold standard for reliability, comfort, and customer service. Whether you’re catching a flight, attending an event, or just need a hassle-free ride, I can’t recommend them highly enough.I’ll definitely be using Atlas Shuttle again for all my future transportation needs in Portland. Five stars all the way!

Mustafa Sultanzoy

Mustafa Sultanzoy

5 months ago

I've been using Atlas Shuttle of Portland for my trips between Portland International Airport (PDX) and Seattle-Tacoma International Airport (SEA) for over a year now, and I can't recommend them highly enough. As someone who travels this route frequently for work probably a dozen times in the past 12 months I've come to rely on their service like clockwork. What started as a one-off booking has turned into my go-to transportation option, beating out rideshares, buses, or even driving myself every time. First off, their reliability is unmatched. Every single pickup has been on time, whether it's an early morning flight out of PDX or a late-night arrival into SEA. The drivers are always professional, courteous, and knowledgeable about the best routes to avoid traffic on I-5. No more stressing about delays or surge pricing Atlas Shuttle gets me there smoothly, usually in about 3 hours door-to-door, depending on conditions. Their vehicles are spotless and comfortable, with plenty of space for luggage (I've hauled everything from suitcases to ski gear without issue). Plus, the free WiFi is a lifesaver for catching up on emails or streaming during the ride. What really sets them apart is the personalized touch. Booking online is a breeze, and they've accommodated last-minute changes without hassle. The drivers go the extra mile literally sharing local tips or even stopping for a quick coffee if needed. Prices are fair and transparent, especially for a private shuttle, and way more affordable than flying between the cities when you factor in convenience. If you're looking for hassle-free, dependable transport between PDX and SEA, do yourself a favor and book with Atlas Shuttle of Portland. They've earned my loyalty, and they'll earn yours too! 5 stars all the way.

Paula

Paula

2 weeks ago

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3233 NE 130th Ave

Portland, OR 97230

(503) 462-8270Tap to Text[email protected]
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